Hifi Studio is well known for their good customer service, but the company is not going to settle for the current situation and wants to improve even further: ”Our flexible service and house calls are the cornerstones of our business, and we will continue to heavily invest in these areas. We use the main metrics of Zoined service daily, which helps us to monitor and improve our customer service among other things”, Jarmo Nevari, the CEO of Hifi Studio, says.
Hifi Studio, founded in 1981, is the biggest hi-fi business store chain in Finland and the second biggest among Nordic countries. The company is focused on screen and sound system solutions and has stores in all of the biggest cities in Finland as well as a webstore. ”In addition to product sales we make comprehensive sound and screen productions based on the customer’s needs. The technology can be embedded imperceptibly or presented noticeably depending on the situation”, Nevari describes.
Nevari discovered Zoined as his Point of Sale system provider Solteq recommended it and the deployment process was easy: ”As soon as we decided to go for it, we just planned carefully why and how we are going to use the service and right after that it was already in daily use.”
Even though the service is a ready-made package, further updates will bring new functionality to ease for example the inventory management even further. However, Nevari is already highly satisfied with the service: ”Now everyone from our staff knows their own store’s detailed performance also in comparison with other stores around Finland. The service brings a lot of value to the personnel of our whole chain as users get personal targeted email reports automatically delivered to them every day.”